Moderate Recalled May 6, 2002 About 8,000 units Updated November 5, 2025

CPSC, Best Lock Corp. Announce Recall of Electronic Door Locks

Fire

The hazard

In an extreme fire situation, it is possible for the electronic wires and mounting holes to become exposed, posing a fire hazard risk. There is no danger of latch failure, nor will this prevent normal egress during an emergency evacuation.

Incidents reported: CPSC and Best Lock have not received any reports of incidents. This recall is being conducted to make sure that products installed in fire-rated applications meet industry standards.

What to do now

Customers will be contacted directly by Best Access Systems to receive a replacement product. Products installed in non-fire rated applications and B.A.S.I.S. G mortise products installed in 20-minute fire rated applications will be modified or replaced if requested by the customer. Products installed in 3-hour fire rated applications will be modified or replaced.

Contact: For more information, call Best Access Systems at (800) 479-9087, between 8:00 am to 5:00 pm EST Monday through Friday, or visit Best's website at www.bestaccess.com

About this recall

The IDH Max™, B.A.S.I.S.® G and B.A.S.I.S.® V (Magstrip and Smartcard versions) cylindrical and mortise electronic door lock products are often installed in college and university dormitories, schools and hospitals.