Moderate Recalled March 7, 2002 About 2.5 million units Updated August 27, 2025

CPSC, Longwell Electronics Announce Recall of Power Cord Sets Sold with HP Inkjet Printers

The hazard

The connector can break, exposing electrical contacts and posing a shock hazard to consumers.

Incidents reported: No injuries or incidents have been reported. This recall is being conducted to prevent the possibility of injury.

What to do now

Consumers should stop using these printers immediately and contact HP for a free replacement cord.

Contact: For more information, consumers can contact HP at (877) 917-4378 anytime or visit the firm's web site at www.hp.com

About this recall

The gray, two-wire power cord sets with a LS-7C connector were sold with the following HP printers: HP Deskjet 800 series and 900 series, HP Photosmart 1000 series, 1100 series, 1200 series, and 1300 series inkjet printers. The name "Longwell" is molded on the plug between the blades.

Product photos

Longwell Power Cord Wall Plug
Longwell Power Cord Wall Plug
HP Deskjet Printer
HP Deskjet Printer
HP PhotoSmart Printer
HP PhotoSmart Printer

Photos: U.S. CPSC