Residential Elevators Recalls to Inspect Elevators Due to Impact Hazard (Recall Alert)
The hazard
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab.
Incidents reported: The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.
What to do now
Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.
Contact: Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.
About this recall
This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2015 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on a label on the operating panel inside the elevator cab.
Product photos
Photos: U.S. CPSC