Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
The hazard
The LED module can overheat, causing it to melt, posing a fire hazard.
Incidents reported: The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
What to do now
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Contact: Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
Product photos
Photos: U.S. CPSC
Full official description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.